Shipping policy
Last updated: 8 September 2026
At Pootjies™, we want your order to arrive safely, quickly, and ready to become part of your dog's routine. Below you'll find everything you need to know about our shipping process.
1. Order Processing
Once your order has been successfully placed, our team will begin preparing it for dispatch.
Orders are generally processed within 4-7 business days.
Please note that orders placed on weekends or public holidays may begin processing on the next business day.
During promotional periods, product launches, or unusually high order volumes, processing may take slightly longer.
2. Shipping Times
After your order has been dispatched, estimated delivery times will depend on your location and the shipping method selected at checkout.
Typical delivery timeframes are:
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Shipping | 6-9 business days |
Please note: These are estimated delivery timeframes and are not guaranteed delivery dates.
Remote areas may require additional delivery time.
3. Shipping Costs
Shipping costs are calculated and displayed during checkout based on factors such as:
- Delivery address
- Order size
- Package weight
- Shipping method selected
Any applicable shipping fees will be shown before you complete your purchase.
From time to time, Pootjies™ may offer free shipping promotions. Any conditions attached to such promotions will be clearly communicated at the time of the offer.
4. Tracking Your Order
Once your order has been dispatched, you may receive a shipping confirmation containing tracking information where tracking is available.
You can use the tracking information to monitor your parcel's progress.
Please allow some time for tracking information to become active after your order has been handed to the courier.
5. Delivery Address
Please make sure your shipping information is complete and accurate before placing your order.
Pootjies™ cannot be held responsible for delays or additional costs caused by:
- Incorrect addresses
- Incomplete addresses
- Incorrect contact information
- Failure to provide access to the delivery location
- Refusal or failure to accept delivery
If you notice an error in your address immediately after placing your order, contact us as soon as possible at:
While we'll do our best to help, we cannot guarantee that an address can be changed once an order has entered processing or been dispatched.
6. Delayed Deliveries
While we work with delivery providers to get your order to you as quickly as possible, occasional delays can occur.
Delays may be caused by:
- Courier disruptions
- Severe weather
- Public holidays
- High shipping volumes
- Incorrect delivery information
- Customs procedures
- Remote delivery locations
- Other circumstances outside our reasonable control
If your parcel appears to be significantly delayed, please contact us and we'll do our best to assist.
7. Lost or Missing Packages
If your tracking information indicates that your parcel has been delivered but you cannot locate it, please first check:
- Around your property
- With household members
- With neighbours
- With building reception or security
- With the courier using the provided tracking information
If you still cannot locate your package, contact us at pootjiessupport@gmail.com and we'll help investigate the matter.
8. Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
We recommend taking clear photographs of the package and the product before disposing of any packaging.
Please provide:
- Your order number
- Photographs of the damaged package
- Photographs of the product
- A brief description of the damage
Our team will review the issue and work with you toward an appropriate solution.
9. International Shipping
Where international shipping is available, additional delivery times, taxes, customs charges, import duties, or other fees may apply.
Any customs or import charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.
Pootjies™ cannot guarantee that international shipments will not be delayed by customs authorities.
10. Multiple Items in One Order
If you purchase multiple products in the same order, we may ship them together or separately depending on product availability, warehouse processing, and shipping requirements.
If items are shipped separately, you may receive more than one tracking notification.
11. Pre-Orders & Out-of-Stock Products
If a product is marked as a pre-order, the estimated dispatch timeframe will be communicated on the relevant product page or during checkout.
If an order contains both in-stock and pre-order items, we may hold the entire order until the pre-order item is ready unless otherwise stated.
12. Changes to This Shipping Policy
Pootjies™ may update this Shipping Policy from time to time.
Any changes will be posted on this page with an updated “Last updated” date.
13. Contact Us
Have a question about your delivery?
We're happy to help.
Pootjies™ Customer Support
📧 pootjiessupport@gmail.com
Pootjies™ 🐾
Premium care. Delivered to your door.
For the dogs who deserve the best.